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Warranty Conditions

All products are under the manufacturer's warranty unless otherwise stated. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. In case of any damage or missing product, do not take delivery of the product by keeping a record. Returns, exchanges, reshipments, etc., in case of no damaged or missing items report. transactions cannot be made. In case the cargo is received, you accept that you have received the product undamaged and in this case, no refund or exchange can be made again. Changes in the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy

If the product you purchased from our site is found to be defective, you must contact us from the online support section on our page within 14 days from the delivery date or send a return form from the "My Account - My Orders - Return" section. latest. After this information, the defective product that you send to us with the cargo company will be replaced with a new one. If the defect of the ordered product is caused by the use of the customer or the product is used within 14 days, the product cannot be returned or exchanged. As the product return and exchange conditions, applications in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Return policy

The return period is 14 days from the delivery date.

How Do I Rotate?

Go to "My Orders" from "My Account" on our website and mobile apps.

Press the "Return" button and view the details of your order.

Select the product to be returned and write the reason for the return in the "Product-Specific Return Statement" section.

If there is more than one cargo option, select your cargo.

Make a note of the return shipping code that appears on the screen. You can also access your return shipping code from the My Orders page and from the notification message sent to your membership e-mail address.

Put the invoice with the items to be returned in one package.

Deliver the package with the return shipping code to the courier of your choice within 7 days. If you exceed 7 days, you will need to get the return shipping code again.

Return policy:

The product you will return must be undamaged, unused and not damaged as a result of misuse.

If items reach us used, worn or washed, we may need to send them back to you. In this case, no refund will be made.

You must return the product/products you want to return with all accessories, original box and invoice.

Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.

The right of withdrawal cannot be exercised for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.

Return Products

a) No return for any reason in hygienic products.

B) Cat toilet products (even if the package is not opened!)

c) Easy products such as nail scissors, brush, comb (even if the package is not opened!)

D) Disposable products.

E) Products that exceed expiration date after opening like an eye and ear drop.

f) Panties and pads.

g) No bark training collar can be changed or returned.